When HTML Email Goes Horribly Wrong

I get a lot of questions about how to make email newsletters visually appealing. While I understand the desire for adding some sizzle to your communications, This entry from design standards champion, Jeffrey Zeldman, outlines the pitfalls that await the HTML emailer.

The article, When is e-mail like a bad website?, deconstructs an HTML email sent from a major cell phone manufacturer, presumably with plenty of resources to perform usability testing (Be sure to look at the screenshots to see how mangled the messge gets). Read the rest of this entry »

The ‘Broken Window’ principle and Web design

I haven’t posted in awhile, and in the spirit of today’s link, I’m just going to post on something.

Here’s a interesting 37signals article on building and maintaining momentum on your Web site (amongst other things). Sometimes, when you don’t know what to do, work on the things that are easy to fix. Clean up the dusty corners of your site. Go ahead and fix that weird line break. Find out why that photo looks a tad wonky.

Now, whether or not you think that this approach is what helped clean up New York City is a whole other discussion. Bottom line, make it look like someone cares.